FAQ

What's the minimum order quantity?

There is no minimum! You can order as few as 1 piece. However, ordering in larger quantities significantly reduces the cost per piece.

How long does it take to get my order?

Standard turnaround is 7–10 business days after design approval. Rush orders (3–5 business days) are available for an additional fee — ask about availability when you submit your quote. School spirit wear orders work differently — see the next question.

I ordered school spirit wear — when will it arrive?

School orders (like Hills Academy) are produced and shipped in batches together with the rest of the school's orders, so please allow 2–3 weeks rather than the standard 5–7 days. This lets us keep bundle pricing low. You'll receive an email with tracking the moment your order ships — you don't need to check in. If it's been longer than 3 weeks, email us and we'll give you an exact status.

Which items qualify for the HILLS250 bundle code?

HILLS250 covers 7 Hills Academy items for $250. Only Hills Academy products qualify — items from our other collections (GA Knights and Invest In Yourself) are charged at full price, even if you found them while browsing Hills Academy gear. At checkout, any item that isn't part of the bundle is clearly marked 'Full price — not in the Hills Academy bundle', so you can see exactly what the discount covers before you pay. B.Y.O.G. embroidery is a service and doesn't count toward the 7 items.

How does B.Y.O.G. (Bring Your Own Garment) embroidery work?

Already own a polo or fleece? We'll embroider it for $10 per item — nothing ships. Order and pay online, then put the garments in a bag with your child's name written clearly on the outside and drop it at the drop-off / pick-up location inside Hills Academy with the front desk. We collect from the school, embroider your items, and return them to that same spot at the school.

Do I need to have my design ready?

Nope! If you have a logo or artwork, send it over. If you don't, we can work with you to create something. Just describe your vision in the quote form.

What file formats do you accept for designs?

We prefer vector files (.AI, .EPS, .SVG) for the best print quality, but we can work with high-resolution PNG or PDF files (300 DPI or higher). Email your files to coldhousecustomz@gmail.com after submitting your quote.

Will I see my design before you print it?

Absolutely. We send a digital proof for your approval before printing a single item. We don't start printing until you give the green light.

Which printing method is best for my order?

It depends on your design complexity, fabric type, and quantity. DTF is great for full-color detailed designs. Embroidery is best for hats and polos. Vinyl works well for simple names/numbers. HTV is ideal for athletic wear. We'll recommend the best option when we review your quote.

Do you ship, or is it pickup only?

We offer both shipping and local pickup in Georgia. Shipping costs will be included in your quote.

Can you set up a custom storefront for my team or school?

Yes! We can create a dedicated team collection on our site where parents, students, or fans can order directly. Contact us to discuss setting that up.

What if I'm not happy with my order?

If there's a printing error or quality issue on our end — wrong colors, misprints, or defective items — we will reprint or refund at no cost to you. We stand behind every order we ship.

What is your refund policy on custom apparel?

All custom orders are final sale once production begins. Because every item is made to order with your specific design, colors, and sizing, we cannot accept returns or exchanges for change of mind, incorrect sizes ordered by the customer, or approved designs the customer later decides to change. To protect yourself: (1) double-check your size using the Size Guide on each product page before ordering, (2) review your proof carefully before approving — we don't start printing until you give the green light, and (3) contact us immediately if something looks wrong. We are happy to help you get the right fit before production starts.

How do I pay?

We accept all major credit cards via Square checkout. For large bulk orders, we can also arrange invoice billing. Payment is required before printing begins.

Still Have Questions?

We're happy to help. Reach out directly or submit a quote request.